Healthcare RCM & Front-End Operations
Insurance Verification
& Eligibility Services

Eliminate front-end claim rejections and coverage surprises. We verify patient eligibility, co-pays, deductibles, and prior-authorization requirements before appointments take place.

Same-Day Validation

24–48 hrs prior to DOS

99.4% Accuracy

Zero eligibility denials

100% HIPAA Secured

BAA & Encrypted Workflows

Front-End Revenue Protection

Stop Revenue Loss before It Starts

Accurate insurance verification before every appointment to help reduce denials, speed up payments, and maximize collections.

Around 27% of claim denials occur because insurance eligibility was not properly verified before the patient's visit. Since each denied claim can cost $25 to $181 to correct and resubmit, eligibility verification is one of the most expensive yet most preventable issues in the revenue cycle.

Every unverified patient increases financial risk, while timely insurance verification reduces denials and protects your revenue.

Reliability Standard

Pre-Service Verification

Complete benefits breakdown delivered directly into your EHR before the patient arrives in the waiting room.

Verified 72 hours before every scheduled appointment
EDI 270/271 + payer portal real-time verification
Works inside your existing EHR — no system changes
HIPAA-focused · BAA provided at onboarding
WHAT WE DO

Every Insurance Check We Handle for Your Practice

A complete insurance verification workflow managed by your dedicated team, documented in your EHR, before every patient arrives.

72-Hour SLA

Pre-Visit Eligibility Verification

Systematic verification of every scheduled patient’s insurance coverage 72 hours before their appointment — active status, plan details, and all key benefit components confirmed and documented.

EDI 270/271

Real-Time Benefits Verification

Live benefits checks via EDI 270/271 transactions and payer web portals — returning copay, deductible, coinsurance, and out-of-pocket data for accurate patient estimates and upfront collections.

Cost Breakdown

Coverage & Deductible Confirmation

Deductible amount, amount met year-to-date, coinsurance percentage, and out-of-pocket maximum all confirmed and entered into the patient record prior to every visit.

COB Rules

Coordination of Benefits (COB) Checks

When patients carry primary and secondary insurance, coordination of benefits is verified — primary vs. secondary payer order confirmed, preventing claim crossover errors and delayed reimbursement.

Split-Billing Protection

Secondary Insurance Verification

Secondary and tertiary payer coverage verified separately — benefit limits, coverage order, and billing requirements documented before any service is rendered to prevent split-billing errors.

Denial Recovery

Eligibility Reverification on Denial

When a claim is denied with an eligibility-related code, we reverify current coverage, identify what changed, update the patient record, and prepare corrected claim resubmission documentation.

HOW IT WORKS

Your Verification Workflow From Roster to Appointment

A proactive, end-to-end verification process designed to secure patient coverage and eliminate administrative delays before check-in.

01Phase 01
Appointment Review

Appointment Review

Patient appointments are pulled from your EHR or practice management system, and each scheduled patient is queued for verification up to 72 hours before the visit.

02Phase 02
Insurance Verification

Insurance Verification

Eligibility and benefits are verified using EDI 270/271 transactions and payer portals.

03Phase 03
EHR Documentation

EHR Documentation

Verified insurance details and benefits are accurately documented in the patient’s EHR.

04Phase 04
Re-verification (When Needed)

Re-verification (When Needed)

High-risk cases, such as recent insurance changes or Medicare/Medicaid plans, are re-verified before the appointment.

05Phase 05
Denial Resolution

Denial Resolution

If an eligibility-related denial occurs, we identify the root cause, update the verification details, and support claim correction and resubmission.

INDUSTRY INSIGHT
80%

of appealed denials can be overturned with proper documentation and timely submission.

Source: Becker's ASC Review industry benchmark.

MAJOR PAYERS WE SUBMIT TO

Regional Carriers
UnitedHealthcare
Aetna
Cigna
Humana
BCBS Plans
Medicare Advantage
Medicaid MCO
Molina
Centene / WellCare
Tricare
Regional Carriers
Regional Carriers
UnitedHealthcare
Aetna
Cigna
Humana
BCBS Plans
Medicare Advantage
Medicaid MCO
Molina
Centene / WellCare
Tricare
Regional Carriers
Regional Carriers
UnitedHealthcare
Aetna
Cigna
Humana
BCBS Plans
Medicare Advantage
Medicaid MCO
Molina
Centene / WellCare
Tricare
Regional Carriers
Regional Carriers
UnitedHealthcare
Aetna
Cigna
Humana
BCBS Plans
Medicare Advantage
Medicaid MCO
Molina
Centene / WellCare
Tricare
Regional Carriers
FAQ

Frequently Asked Questions

Answers to the most common questions healthcare organizations ask before partnering with Svizzera.